Frequently Asked Questions

Q: Why the difference in ticket prices for Russian and foreign tourists?
A: Citizens of the Russian Federation (RF), foreign citizens permitted to live permanently in RF and employees of foreign diplomatic representative offices in RF can use reduced fare tickets.

Q: May I reserve a tour?
A: Advance ticket booking service for individuals is currently unavailable. Organizations seeking to reserve a tour should address their official requests to Director by fax: +7 (812) 465-21-96. 

Q: Why no entrance via the Golden Gates?
A: Entrance via the Golden Gates and Main Courtyard is used by organized groups that reserve tours through travel companies contracted by the museum.

Q: Why no photography in the Amber Room?
A: (1) The amber décor is extremely light/flash sensitive and changes its natural, organic origin colour gamma with years. (2) It often impedes the flow of visitors.